At Befach 4x Pvt Ltd, the company behind the innovative product Dcal, we are dedicated to ensuring a smooth and effective shipping process for our valued customers. This Shipping Policy is designed to clarify and define the guidelines and conditions governing the shipment of products acquired through our website. We kindly request that you carefully review this policy prior to making any purchase.
- Order Processing Time:
• All orders are typically processed and shipped within 1-2 business days (excluding weekends and holidays) from the date of purchase. Please note that order processing time may vary during peak seasons or promotional periods. We make every effort to expedite the processing time to ensure timely delivery.
- Shipment Methods and Delivery Partners:
• We offer several shipment methods for your convenience, including standard shipping, and express shipping. The available shipping options may vary based on your location and the products in your order.
• We partner with reputable shipping carriers to ensure reliable and efficient delivery of your orders. The choice of the delivery partner will depend on factors such as your location, package weight, and shipping method selected during checkout.
- Shipping Destinations:
• We currently offer shipping services to customers within India. If your location is not within our shipping range, we apologize for any inconvenience caused, and we encourage you to reach out to our customer support team for potential alternative solutions.
- Shipping Charges:
• Shipping charges are calculated based on various factors, including the destination, package weight, and shipping method chosen. The applicable shipping fees will be displayed during the checkout process before you finalize your order.
- Shipment Tracking:
• Once your order is shipped, you will receive a confirmation email containing tracking information. You can use this information to track the status of your shipment through our website or the website of the respective delivery partner. Please note that tracking updates may take some time to appear as the package moves through various checkpoints.
- Delivery Timeframes:
• The estimated delivery timeframes vary based on the shipping method selected and the destination. While we make every effort to meet the estimated delivery dates, please note that they are provided as guidelines and not guaranteed delivery dates. Factors such as weather conditions, and unforeseen circumstances may cause delays in delivery.
- Order Tracking and Support:
• If you have any questions or concerns regarding your order’s shipment or delivery, please feel free to contact our customer support team. We are here to assist you and provide updates on your order’s status.
- Order Modifications and Address Changes:
• To ensure prompt delivery, please review your shipping address carefully before completing your purchase. If you need to make any modifications or changes to your order or shipping address, please contact our customer support team as soon as possible. Please note that once the order has been shipped, we may not be able to make any changes.
- Lost or Damaged Shipments: • In the rare event that your shipment is lost or arrives damaged, please notify us immediately. We will work closely with the delivery partner to investigate and resolve the issue. Please refer to our Returns and Refunds Policy for more information on the process for damaged or lost shipments.
- Holiday Shipping:
• During holiday seasons or other busy periods, please allow for additional processing and delivery time due to increased shipping volumes and potential carrier delays. We advise placing your orders well in advance to ensure timely delivery.
- Holiday Shipping:
- Limitations and Restrictions:
• In certain cases, we may have limitations or restrictions on shipping specific products to certain regions or countries due to legal or logistical reasons. If any restrictions apply to your order, we will notify you during the checkout process.
Please note that this Shipping Policy is subject to change without prior notice. Any modifications or updates to the policy will be reflected on our website. By placing an order with us, you acknowledge and agree to abide by the terms and conditions outlined in this Shipping Policy.
If you have any further questions or require assistance, please do not hesitate to contact our customer support team.
Last updated: 14-07-23